Statement of Limited Liability

Welcome to CloudClo's Privacy Policy. At CloudClo we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our platform for clothing storage services. By accessing or using our services, you agree to the terms and practices described in this Privacy Policy.

We understand the importance of maintaining the confidentiality of your personal information. This Privacy Policy explains our practices regarding the collection of your personal data, including what information we collect, why we collect it, how we use it, and how we protect it. It also outlines your rights regarding your personal information and how you can exercise those rights.

Please take the time to read this Privacy Policy carefully to understand our practices regarding your personal information and how we will treat it. By using our services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

We may update this Privacy Policy from time to time to reflect changes in our practices and legal requirements. We will notify you of any material changes to this Privacy Policy by posting the updated version on our website or notifying you directly. Your continued use of our services after such modifications constitutes your acknowledgment of the modified Privacy Policy and agreement to abide and be bound by its terms.

If you have any questions or concerns about our Privacy Policy or our data practices, please contact us at . We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely.

1. DEFINITIONS

"Account" refers to the user's registered account on the Platform, which enables access to the Service.

"Cookies" are small pieces of data stored on a user's device by a web browser, typically used to keep track of preferences and activities.

"Data Controller" means the entity responsible for determining the purposes and means of processing Personal Data.

"Data Processor" refers to any entity (other than an employee of the Data Controller) that processes data on behalf of the Data Controller.

"Personal Data" means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

"Platform" refers collectively to the storage service provided by CloudClo, including its website, mobile applications, and associated services.

"Privacy Policy" means this policy governing the collection, use, and processing of Personal Data by the Platform.

"Service" refers to the storage platform provided by CloudClo, including all related features and functionalities.

"Third Party" refers to any entity other than the Data Subject, Data Controller, or Data Processor.

"User" refers to any individual or entity using the Service provided by Cloud Clo.

"Website" refers to CloudClo's website, accessible at, through which the Service is provided.

"We", "Us", "Our" refers to CloudClo, the Data Controller of Personal Data processed under this Privacy Policy.

"You", "Your", "Yours" refers to the User, as the Data Subject whose Personal Data is processed by the Platform.

2. INFORMATION COLLECTED

We collect personal information that you voluntarily provide to us when using our service, including but not limited to your name, address, phone number, email address, and payment information such as credit or debit card details.

When you interact with our website or use our service, we may automatically collect certain information about your device and usage patterns. This information may include your IP address, browser type, operating system, referring URLs, page views, and other browsing information.

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files that are stored on your device to collect information such as your preferences and session data. You can control cookies through your browser settings and other tools.

We may receive information about you from third parties, such as our business partners or service providers, in accordance with their privacy policies.

Any content that you voluntarily submit to our platform, including reviews, comments, or other submissions, may be collected and stored.

We do not knowingly collect sensitive information from users, including information about race, ethnicity, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health information, or sexual orientation.

Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 years of age. If we learn that we have collected personal information from a child under 13 without parental consent, we will delete that information promptly.

3. USE OF INFORMATION

We collect personal information directly from you when you register on our platform, subscribe to our services, or interact with us in other ways, such as through customer support inquiries or surveys. This information may include your name, address, phone number, email address, and payment information.

The information collected is used to provide, operate, and maintain our services, including processing subscriptions, managing pickups and deliveries, and providing customer support. We may also use your information to communicate with you, customize your experience, and send you marketing communications if you have opted-in to receive them.

We process your personal data based on the necessity for the performance of our contract with you (e.g., to provide the services you have subscribed to), compliance with legal obligations (e.g., tax and accounting requirements), your consent where applicable, and our legitimate interests in operating our business.

4. DATA SHARING

We may share your personal information with third parties under certain circumstances to provide and improve our services. This includes:

5. DATA PROTECTION AND PRIVACY

The platform collects personal information necessary for providing its services, including but not limited to names, addresses, phone numbers, email addresses, and payment information. This information is collected during account creation, subscription sign-up, and through ongoing use of the service.

Personal data is used to:

Facilitate the storage and management of users' clothing items.

Process subscription payments through Stripe or other designated payment processors.

Communicate with users regarding account status, service updates, and promotional offers.

Improve and personalize the user experience on the platform.

The platform implements robust technical and organizational measures to protect users' personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of sensitive data, secure storage practices, regular system audits, and staff training on data protection best practices.

6. USER RIGHTS

Users have the right to request access to the personal data collected and processed by the platform. Upon request, the platform will provide information about what personal data is being processed, the purposes of the processing, and the categories of recipients with whom the data may be shared.

Users have the right to request the correction or amendment of their personal data if it is inaccurate or incomplete. The platform will promptly update any inaccurate or outdated information upon receiving a valid request from the user.

Users have the right to receive their personal data in a structured, commonly used, and machine-readable format, and to transmit this data to another data controller without hindrance from the platform, where technically feasible.

Users have the right to request the erasure of their personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or if the user withdraws consent and there is no other legal basis for processing.

Users have the right to request the restriction of processing of their personal data under certain circumstances, such as when the accuracy of the data is contested, or when the processing is unlawful but the user opposes erasure and requests restriction instead.

Users have the right to object to the processing of their personal data in certain situations, including where the processing is based on legitimate interests or for direct marketing purposes. The platform will cease processing the user’s personal data, unless compelling legitimate grounds for the processing override the interests, rights, and freedoms of the user.

Where the processing of personal data is based on consent, users have the right to withdraw their consent at any time. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

Users have the right to lodge a complaint with a supervisory authority if they believe that the processing of their personal data infringes applicable data protection laws and regulations.

7. MARKETING COMMUNICATIONS

By using our service, you agree to receive marketing communications from us, which may include newsletters, promotional offers, surveys, and updates about our services. These communications may be sent via email, SMS, or other means of communication you have provided.

You have the right to opt out of receiving marketing communications at any time. You can do this by using the unsubscribe link provided in our emails, contacting our customer support, or adjusting your communication preferences in your account settings.

We do not sell or disclose your personal information to third parties for their direct marketing purposes without your explicit consent.

While you can opt out of marketing communications, you acknowledge that we may still need to send you service-related messages, such as transactional emails and notifications about your account or service changes.

We may personalize our marketing communications based on information you provide to us or data we collect about your usage of our services, in accordance with our Privacy Policy.

If you revoke your consent for marketing communications, we will promptly update our records and cease sending you such communications, except as necessary for the operation of our services or as required by law.

8. CHILDREN'S PRIVACY

The protection of children's privacy is of utmost importance to us. We are committed to complying with all applicable laws and regulations regarding the collection, storage, and use of personal information from children under the age of 13. Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children under this age without verifiable parental consent.

In the event that we become aware that we have inadvertently received personal information from a child under the age of 13 without parental consent, we will take immediate steps to delete such information from our records. Parents or guardians who become aware that their child has provided us with personal information without their consent are urged to contact us promptly.

We do not knowingly solicit or collect personal information from children under 13. If we need to collect personal information from children under 13, we will seek verifiable parental consent in accordance with the Children's Online Privacy Protection Act (COPPA). Any personal information collected from children will be used solely for the purposes for which it was collected and will not be shared with third parties without parental consent.

Parents and guardians have the right to review their child’s personal information, request the deletion of their child’s personal information, and refuse to permit further collection or use of their child’s information. If you wish to exercise any of these rights, please contact us using the contact information provided in this policy. We will take reasonable steps to verify your identity before granting access to any personal information.

We may collect a child's email address in order to respond to a one-time request from the child. For example, if a child sends us an email inquiry, we will use the email address to respond to the inquiry and then delete the email address from our records. We will not use the email address to contact the child for any other purpose.

We implement and maintain appropriate technical, administrative, and physical security measures to protect personal information about children from unauthorized access, disclosure, alteration, and destruction. We ensure that any third-party service providers with whom we share information also implement and maintain similar security measures.

We may update this children's privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify parents and guardians of any material changes to how we collect, use, or disclose personal information from children, and we will obtain parental consent for any new purposes that may arise.

If you have any questions or concerns about our children's privacy practices or this policy, or if you would like to review, update, or delete your child's personal information, please contact us.

9. CHANGES TO THE PRIVACY POLICY

We may update our Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. When we make material changes to this Privacy Policy, we will provide you with prominent notice, such as by sending you an email, displaying a notice on our website, or through other appropriate means. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Any changes to this Privacy Policy will be effective when posted on our website or as otherwise communicated to you. The “Last Updated” date at the beginning of this Privacy Policy indicates when it was last revised. Your continued use of our services after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of the revised Privacy Policy.

By continuing to use our services after receiving notice of the updated Privacy Policy, you acknowledge that you have read, understood, and agreed to the updated terms. If you do not agree to the revised Privacy Policy, you should discontinue your use of our services and close your account.

For your convenience, we will keep prior versions of this Privacy Policy in an archive, which you can request to review at any time. This allows you to see the history of changes and understand how our data practices have evolved over time.

If you have any questions or concerns about changes to our Privacy Policy, you have the right to contact us to discuss these changes. We value your feedback and are committed to addressing any issues or concerns you may have regarding how we handle your personal information.

Changes to this Privacy Policy shall be governed by and interpreted in accordance with the laws of the jurisdiction in which we operate, without regard to its conflict of law provisions. Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in that jurisdiction.

10. CONTACT INFORMATION

If you have any questions, concerns, or comments regarding our Privacy Policy, please contact us. We are committed to addressing your inquiries promptly and thoroughly.

11. GOVERNING LAW

These Privacy Policy terms, as well as any disputes that may arise between users and the platform, shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law principles. This includes any actions or claims related to data protection, privacy breaches, and any other legal matters arising from the use of the service.

Users agree that any legal actions or proceedings arising out of or relating to these Privacy Policy terms shall be brought exclusively in the state or federal courts located within the Commonwealth of Massachusetts. By accepting these terms, users consent to the jurisdiction of these courts and waive any objections based on venue or inconvenient forum.

While the platform operates under the laws of Massachusetts, users accessing the service from other jurisdictions are responsible for complying with their local laws and regulations. The platform does not guarantee that the Privacy Policy terms comply with the laws of any other jurisdiction and does not accept liability for any non-compliance by users.

For users outside the United States, the platform makes no representation that its services or data protection practices comply with international laws. Users who choose to access the platform from other countries do so at their own initiative and are responsible for ensuring compliance with their local data protection laws.

All legal notices or demands to the platform shall be made in writing and sent to the designated contact address provided in the Privacy Policy. The platform reserves the right to modify this governing law clause and will notify users of any changes through appropriate channels, including updates on the platform's website.

Any disputes arising from or related to these Privacy Policy terms will be subject to binding arbitration in Massachusetts, in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in English and the arbitrator's decision shall be final and binding. The costs of arbitration shall be shared equally between the parties, except where the arbitrator determines that such allocation would be unjust.

Under no circumstances shall the platform be liable for any indirect, incidental, consequential, special, or exemplary damages arising from the use of the service, even if the platform has been advised of the possibility of such damages. This limitation of liability applies to the fullest extent permitted by law in the applicable jurisdiction.